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EXPERIENCE

Functional Areas of Expertise

Order Operations

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  • Fast-paced, omni-channel Order Management and Fulfillment operations management

  • Quality Assurance - Set protocols for daily data integrity checks.  Defined and documented all workflows for database maintenance, order processing and fulfillment

  • Full scale Customer Service Center- phone, email, chat, online forms

  • Diverse product fulfillment support- finished goods, parts, periodical publications, online access, electronic media, professional services, and advertising space

  • Warehouse, inventory, and distribution channel management and optimization

  • Customer focused approach to improving efficiency in production, inventor, and distribution channels

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Global Outsourcing

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  • Source and research outsourcing vendors

  • Perform viability and SWAT analysis, create long-term operating projections

  • Prepare proposals, business plans, Statement of Work (SOW), operating budgets and financial terms/conditions of contracts. 

  • Perform quote and proposal analyses (RFQ, RFP)

  • Active ongoing vendor engagement

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Business Development

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  • Create new product business plans and launch strategies

  • System and staff consolidation, functional centralization, and process standardization

  • New business acquisition conversion and integration

  • Conduct analysis and feasibility studies for new product sets

  • Develop core business processes for new business launches

  • Provide system solutions that support the development of products, strategy, business plans, and metrics

  • Design and deploy scalable, secure, and fault tolerant systems and workflows for growth

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Sales Support Through Data

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  • Accurate sales performance and commission tracking

  • Data fueled customer analytics and demographics – providing a 360 customer view

  • Aggregated and analyzed customer data to segment, tag, and target specific markets for strategic growth planning

  • Support of complex, tiered, and promotional pricing structures

  • Efficient data flow for sales pipelines, follow up campaigns, and telemarketing

  • Campaign Management – data mining multiple prospect databases, purchase profiling, campaign scheduling and design, results testing and source channel tracking.  

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Finance & Accounting

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  • Cash and Accrual based revenue earning models

  • Accurate sales, cash, and financial reports fully audit compliant

  • US sales and use tax management and reporting

  • Multiple currency billing, reporting, and VAT

  • Ensure all billing systems meet PCI compliance

  • Accurate cash application, payment strategy, and cash flow

  • Manage accounts receivable and bad debt

  • Financial audit, M&A due diligence, and compliance standards support

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Software Development (SDLC)

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  • Clarify client requirements and define project objectives, Consistent communication with all stakeholders

  • Quality and consistency testing throughout phased development cycles- Managing global QA and UAT teams

  • Active production release management (phased / agile

  • Cut-over / parallel testing, monitor roll-out, user documentation, training, and testing

  • Effective bug / feedback loop

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Database Management / Migration

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  • Database design, definition and diagram, system set up, testing, and implementation

  • Detailed test plans, use cases, and POC trials

  • Field and data mapping

  • Translation tables

  • Data cleansing and quality control

  • Historical data integrity and financial accuracy

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